Privacy Policy

Last updated September 28, 2026

The short version: this website has no forms, accounts, cookies or analytics. We only receive your personal information when you choose to call or email us, and we use it to handle your project. We do not sell it.

This policy explains what information Pinnacle Glassworks ("Pinnacle," "we," "us") collects through this website and when you contact us, how we use it, and the choices you have.

Information you send us

When you call or email us, we receive whatever you choose to share. That usually includes:

• Your name, phone number and email address
• The project address and a description of the work
• Plans, drawings, photos or other files you attach
• Scheduling preferences and anything else you include in your message

How we use it

• To respond to your questions and requests
• To prepare consultations, estimates and bids
• To schedule, carry out and follow up on work
• To invoice, keep business records and honor warranty commitments
• To meet legal, permit and regulatory requirements

If we ever send you updates about our services, you can ask us to stop at any time.

Who we share it with

We do not sell or rent your personal information. We share it only when needed to do the job:

• Suppliers, manufacturers and subcontractors working on your project, limited to what they need for it
• Service providers that run our business systems, such as email, file storage and website hosting
• Government agencies when a permit, filing or inspection requires it
• Others when the law requires it, or to protect our rights, our clients or the public

Information collected when you visit the site

This site does not use cookies, analytics or advertising trackers. Two things do happen automatically, as they do on nearly every website:

• Our hosting provider records standard server logs, such as your IP address, browser type, the pages requested and the time, to deliver the site and protect it against abuse.
• The site's typeface is loaded from Google Fonts, so your browser connects to Google's servers, which receive your IP address. Google's handling of that data is covered by Google's Privacy Policy.

Some links, such as our installation video on Vimeo, take you to other websites. Their own privacy policies apply there.

How long we keep it

We keep your information for as long as we need it for the purposes above, including warranty, tax and record-keeping obligations, and then delete it.

Security

We take reasonable steps to protect the information you send us. No method of transmission or storage is completely secure, and ordinary email is not encrypted end to end, so please do not email us bank account numbers, card numbers or other sensitive financial details.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you by emailing info@pinnacleglassworks.com. We may need to keep some records where the law or an active contract requires it, and we will tell you if that applies.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top.

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